Terms of Service

Last updated: August 10, 2026

Welcome to Glowspects. These Terms of Service apply when you access our website or purchase products from us. By using our website or placing an order, you agree to these Terms.

Nothing in these Terms limits any mandatory consumer rights available to you under Dutch, Belgian, or applicable European Union law.

1. General

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian where required.

We reserve the right to refuse service where permitted by applicable law.

2. Products

We make reasonable efforts to display our products, descriptions, images, colors, prices, and other information as accurately as possible.

However, product colors and appearance may vary depending on your device or screen.

We reserve the right to modify or discontinue products, subject to applicable consumer law.

3. Pricing

All prices displayed to customers in the Netherlands and Belgium are listed in Euros (EUR/€) unless otherwise stated.

Applicable taxes, shipping charges, and other charges will be displayed before completing your purchase where required.

Prices may change from time to time. This does not affect orders that have already been accepted, except where permitted by applicable law.

4. Orders

We reserve the right to refuse or cancel an order where permitted by applicable law, including for reasons such as:

• Product unavailability
• Genuine pricing or product-information errors
• Suspected fraud or unauthorized transactions
• Unlawful activity

If we cancel an order after payment has been received and you are entitled to reimbursement, the applicable amount will be refunded to your original payment method.

5. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed during checkout and may be processed through third-party payment providers.

6. Shipping

Orders are generally processed within 1–3 business days.

Delivery times may vary depending on the destination, carrier, product availability, and circumstances outside our reasonable control.

Please review our Shipping Policy for additional information regarding shipping and delivery.

7. Returns & Refunds

Customers in the Netherlands and Belgium may have statutory rights under EU and national consumer law, including a 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.

Please review our Return & Refund Policy for complete information regarding returns, refunds, exchanges, eligibility requirements, and applicable withdrawal rights.

Nothing in our Return & Refund Policy limits mandatory consumer rights provided by applicable law.

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@glowspects.com, and we will work with you to resolve the issue.

8. Intellectual Property

Unless otherwise stated, content owned by or licensed to Glowspects or MKNEW LIMITED, including logos, original text, graphics, images, and designs, is protected by applicable intellectual property laws.

Protected content may not be copied, reproduced, distributed, or commercially exploited without authorization except where permitted by applicable law.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms limits mandatory rights or remedies available to consumers under Dutch, Belgian, or European Union consumer law.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

10. User Conduct

You agree not to:

• Use our website for unlawful purposes.
• Attempt to interfere with the security or proper operation of our website.
• Upload malicious software, viruses, or harmful code.
• Violate applicable laws or regulations.
• Infringe our intellectual property rights or the rights of third parties.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, process, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time for operational, legal, or regulatory reasons.

The current version will be published on our website with an updated revision date.

Changes will apply subject to applicable law and will not remove mandatory consumer rights that have already arisen.

13. Governing Law and Consumer Rights

These Terms are governed by applicable law.

If you are a consumer residing in the Netherlands or Belgium, you retain any mandatory consumer protections available to you under the laws applicable in your country and under applicable European Union law.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded or restricted by contract.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Email: info@glowspects.com

Company Information

Company Name: MKNEW LIMITED
Company Registration Number: 17391318
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Business Email: info@glowspects.com