Privacy Policy

Last updated: July 22, 2026

Glowspects operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Glowspects is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and information regarding past transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including through your device and through cookies and similar technologies.
• From service providers that provide technology or process personal information on our behalf.
• From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and improving the Services. We may use your personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences, process purchases, returns or exchanges, manage your account, arrange shipping, provide customer service, and improve your shopping experience.

Marketing and advertising. Where permitted by applicable law, we may use personal information to provide marketing and promotional communications and to display advertisements for products or services.

Security and fraud prevention. We may use personal information to authenticate accounts, provide a secure shopping experience, detect or investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

Communicating with you. We use personal information to provide customer support, respond to inquiries, provide information concerning orders, and maintain our business relationship with you.

Legal reasons. We may process personal information when necessary to comply with applicable law, respond to valid legal processes, protect our legal rights, resolve disputes, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and as permitted by applicable law, including:

• Shopify and service providers that perform services on our behalf, including payment processing, IT services, analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners where appropriate and permitted by applicable law.
• Shipping, fulfillment, and other partners when necessary to complete your order.
• Third parties when you direct us or consent to the disclosure.
• Affiliates or entities within our corporate group, where applicable.
• Government authorities or other parties when disclosure is required by applicable law or valid legal process.
• Relevant parties in connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other service providers, including parties located in countries other than the country in which you reside.

Shopify may also process information concerning your interactions with our store and other Shopify merchants in connection with certain Shopify features.

For additional information regarding Shopify's processing of personal information, please refer to Shopify's applicable consumer privacy information and privacy portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website, remember preferences, understand how customers interact with our Services, provide relevant functionality, and, where permitted, support advertising and marketing.

Depending on your location, you may have choices regarding non-essential cookies and similar technologies through the privacy or cookie controls provided on our website.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy or security practices of third-party websites or platforms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the applicable age under the laws of their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining accounts, fulfilling legal obligations, resolving disputes, and enforcing our agreements and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, including:

• Right of access — You may have the right to request access to personal information we hold about you.
• Right to correction — You may have the right to request correction of inaccurate personal information.
• Right to deletion — You may have the right to request deletion of certain personal information.
• Right to data portability — You may have the right to receive certain personal information in a portable format.
• Right to object or restrict processing — Where applicable, you may have the right to object to or request restriction of certain processing.
• Right to withdraw consent — Where processing is based on consent, you may withdraw your consent, subject to applicable law.
• Marketing preferences — You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

These rights are not absolute and may be subject to limitations or exceptions under applicable law.

To exercise applicable privacy rights, please contact us at info@glowspects.com.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights provided to you under applicable law.

Complaints

If you have a complaint regarding how we process your personal information, please contact us using the contact information below.

Depending on where you live, including if you are located in the European Economic Area, you may also have the right to lodge a complaint with the competent data protection authority in your country.

International Transfers

We may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, transfers of personal information outside the European Economic Area or United Kingdom will be carried out using recognized safeguards or transfer mechanisms, such as adequacy decisions or applicable standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When appropriate, we will update the "Last updated" date and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise privacy rights available to you, please contact us at:

Email: info@glowspects.com

Company Information

Company Name: MKNEW LIMITED
Company Registration Number: 17391318
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Business Email: info@glowspects.com