Verzendbeleid

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with Glowspects. We are committed to processing and delivering your order as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error in your shipping information, please contact us as soon as possible at info@glowspects.com.

Shipping Destinations

We currently serve customers in:

The Netherlands
Belgium

Availability of delivery to a particular address will be confirmed during checkout.

Estimated Delivery Times

Estimated delivery times will depend on the destination, fulfillment location, carrier, and product.

Unless otherwise stated during checkout or on the relevant product page, estimated delivery times are:

Netherlands: 7–15 business days
Belgium: 7–15 business days

These are estimated delivery times. Actual delivery may be affected by circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any mandatory delivery rights available to consumers under applicable Dutch, Belgian, or European Union consumer law.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer promotional shipping rates or free shipping.

Order Tracking

When tracking is available, you will receive tracking information by email after your order has shipped.

Please allow some time for tracking information to update after your shipment has been processed by the carrier.

Delivery Delays

Delivery may occasionally be affected by circumstances such as:

High order volumes
Weather conditions
Carrier disruptions
Customs processing where applicable
Public holidays
Other circumstances outside our reasonable control

If you experience a significant delivery problem, please contact us at info@glowspects.com so we can assist you.

Lost or Missing Packages

If tracking shows that your package has been delivered but you have not received it, please first check your delivery location and with members of your household or neighbors who may have accepted the package.

If you are still unable to locate your order, contact us at info@glowspects.com and we will assist you in investigating the delivery.

Nothing in this section limits your mandatory consumer rights regarding delivery of purchased goods.

Incorrect Shipping Address

Customers should provide complete and accurate shipping information when placing an order.

If you notice an incorrect shipping address, contact us immediately at info@glowspects.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to update the address. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@glowspects.com and provide:

Your order number
A description of the issue
Clear photographs of the item where appropriate

We will review the issue and provide an appropriate resolution in accordance with applicable consumer law.

Contact Us

If you have questions about shipping or this Shipping Policy, please contact us at:

Email: info@glowspects.com

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