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Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@glowspects.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at info@glowspects.com.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned where applicable, including perishable goods, custom or personalized products, and certain goods that cannot be returned for hygiene, health-protection, or safety reasons once opened or unsealed.

Please contact us at info@glowspects.com if you have questions about whether a specific product is eligible for return.

Gift cards are non-returnable, subject to applicable consumer law.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.

European Union right of withdrawal

If applicable under European Union consumer law, customers have the right to withdraw from an eligible distance purchase within 14 days without providing a reason. Certain exceptions may apply, including to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

To exercise your right of withdrawal, contact us at info@glowspects.com.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund after the applicable processing period, please contact us at info@glowspects.com.

Company Information

Company Name: MKNEW LIMITED
Company Registration Number: 17391318
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Business Email: info@glowspects.com